We include the costs of any premium licenses for applications that provide a wide range of services from spam protection to SEO optimization. If we need to use any additional special plugins that cost extra we will talk to you about it first.

Absolutely! We value our clients and aim to foster a positive relationship. While we’d be disappointed to see you go, we understand that financial circumstances can change. If you need to cancel, simply shoot us an email, and we’ll halt your next payment promptly. If your website is hosted with us and you decide to cancel the care plan, we can discuss whether you’d like to continue hosting with us or explore migrating to a new hosting provider.

Yes, we specialize in hosting WordPress sites. Our services encompass robust security, daily backups, essential updates, malware scanning, and additional features.

Absolutely! Our specialization is in WordPress sites, offering top-notch security, daily backups, crucial updates, malware scanning, and more. Therefore, we can host your site without providing monthly maintenance if that’s your preference.

Our support packages operate as retainers, with dedicated time slots allocated each month for our priority clients. Incoming requests are queued and promptly addressed. Please note that time does not carry over due to resource constraints.

Generally, no, meetings are not included in our packages. They are invoiced in 15-minute increments along with the work performed. While certain meetings may be included, we make an effort to balance them with the monthly support tasks. For instance, if the plan allows for two hours of support and 1.5 hours are consumed by meetings, there’s limited time for actual work. Email is often the preferred communication method for its quick response, but we understand some clients may opt for phone or video calls. Additionally, meetings can serve as strategy sessions, guiding the path for growth and improvements to your website and online presence. Many clients utilize this time for screen-sharing, making small updates or receiving training.

If your website isn’t loading, begin by verifying if others are experiencing the same issue at https://www.isitdownrightnow.com/. If the problem seems isolated to you, attempt clearing your browser history (cache and cookies), and check your internet connection before reloading the page. Should the issue persist for everyone, email us at care@beri.group, even though our website uptime monitor likely has already alerted us. It’s probable that the problem is linked to common issues such as the expiration of your web hosting, domain, or SSL certificate with pending payment. Alternatively, it could be due to maintenance problems with the web hosting. Any issues beyond these will be thoroughly investigated to restore the site. If we host or manage your website, please reach out to care@beri.group.

Yes, we’re open to taking on websites created by other developers, although we have a selective process. Initially, we’ll conduct a website evaluation to understand its structure and ensure we can efficiently manage it. Throughout the evaluation, we’ll go through our checklist and offer recommendations for enhancements, in order to proceed with a monthly plan. For additional information on obtaining an evaluation, please reach out to us.

Allow us to handle the updates for you. Website maintenance is crucial for ensuring your site functions smoothly. At BERI, we follow a meticulous process, starting with a backup, checking the website, performing updates, and then conducting a final check for any alterations. Our software maintains a record of updated plugins, enabling us to identify and revert to previous versions in case of issues. If updates are done directly through your WordPress admin, this record isn’t retained. We perform monthly updates on the 15th or 30th, allowing us dedicated time to thoroughly check your website. Our monthly maintenance report also includes performance and security scans. In the rare event of a plugin issue, it’s treated as a support ticket and resolved proactively. We exercise caution in updating plugins, handling significant updates like WooCommerce as a separate task to ensure additional quality control.

You’re hiring skilled professionals who are a pleasure to collaborate with. Consider us not just as service providers but as genuine partners who genuinely care about you and your customers. We believe in transparent communication and will present the process clearly, adapting to your preferred pace. Depending on your marketing or graphics requirements, you could receive a comprehensive package including a logo, website, print collateral, and social media items—an all-encompassing solution for establishing your complete brand identity. We function as a convenient one-stop-shop. And here are your Client Bill of Rights →

The goal of our support plans is to proactively avoid such occurrences, ideally preventing such situations. Nevertheless, given the inherent imperfections in software, things may break, and servers may go down. In such cases, we receive immediate notifications and promptly investigate the issue. While we cannot guarantee complete immunity from hacking, we take extensive measures to prevent it. In the unfortunate event of a security breach, we are prepared to restore your site to an uncompromised state and thwart any malicious hacking attempts.

We address urgent matters with prompt attention. Depending on the urgency of your request, you have several options. You can expedite our response by sending an email to care@beri.group with “urgent” in the subject line. If email isn’t sufficiently fast, consider texting us at 917-830-7215. And if even that is not swift enough, feel free to give us a call at the same number.