I have the right to control my website domain and access the registrar's account.
I can manage my own website hosting.
If I use a content management system, I should be able to log in as the main administrator, controlling who else has access to the site.
I can update my website content without having to rely on an external agency.
I should be able to access my Google Analytics account.
I have the right to be educated on how to use my website and other reporting tools.
I can expect honest and accurate bids. If a task goes beyond the original bid, I want to be informed beforehand so I can understand the costs and benefits.
I expect the development company to understand my business and overall marketing strategy. This understanding should guide their decisions to make the most out of my investment.
I have the right to understand the website development process in simple terms. I don't want to be overwhelmed with technical jargon that makes it hard for me to make informed decisions.
I want my website to be developed using industry standards and best practices.
I should receive my projects on time as long as I fulfill my own project responsibilities promptly.
If there are trends or changes in technology that affect my website, I want to be notified and advised on what action to take.